Terms & Conditions
Effective Date: July 17, 2026. Please read these Terms and Conditions carefully before booking home services with GRIHSEVA.
1. Acceptance of Terms
By accessing, browsing, registering on, or placing booking requests through GRIHSEVA portals, you agree to comply with and be bound by these Terms and Conditions. These terms govern the relationship between you (the Client) and GRIHSEVA (the Service Provider).
GRIHSEVA reserves the right to modify or replace these terms at any time. Updated versions will be posted instantly, and continued usage of our home servicing booking implies acceptance of modified terms.
2. Service Bookings & Estimates
When you book a service through GRIHSEVA:
- Initial Visit: The booking amount displays an initial visiting and inspection charge (e.g. ₹150 for plumbing, ₹199 for AC/appliances).
- Technician Diagnosis: Our expert technician will arrive on-site, inspect the issue, and prepare a detailed final proposed service estimate including labor and parts required.
- Approval: No extra work beyond the initial inspection will be executed without the client's explicit verbal or dashboard approval of the prepared quotation.
3. Service Labor Warranty
To guarantee quality, GRIHSEVA provides a standard 15-day warranty on labor/service workmanship starting from the day of service completion.
If the resolved issue reoccurs within the 15-day window due to defects in our workmanship, we will re-assign a technician to rectify it free of cost. This warranty does not cover issues resulting from client negligence, physical abuse of appliances, or separate subsequent breakdowns.
4. Materials & Spare Parts
Regarding parts replaced during servicing:
- Spare parts, consumables, and hardware materials required for repair are charged extra and separate from labor rates.
- Replacement parts are subject solely to the manufacturer's warranty policies. GRIHSEVA does not provide independent warranty guarantees on spare parts.
- Once spare parts are installed and client confirmation is signed, they are non-returnable except in cases of manufacturing defects verified by our technical partners.
5. Billing & Payment Terms
Payments for home services must comply with these terms:
- Payments are due immediately upon completion of service and invoice delivery.
- GRIHSEVA accepts cash, online UPI transfers (UPI ID: `mayank.hjp-1@okicici`), or direct bank transfers to our State Bank of India (SBI) account: Account Name: **GRIHSEVA**, A/C No: `43210987654`, IFSC: `SBIN0000123`.
- GRIHSEVA is a proprietorship company and is currently not registered for GST. Invoices do not contain GST charges.
6. On-Site Support Conduct
Clients must provide a safe, accessible, and cooperative environment for our technician partners. Our staff has the right to refuse service or vacate premises if they encounter hostile conditions, physical safety risks, or harassment.
Technicians will only execute tasks listed in the approved service bookings. Any additional tasks requested by the client on-site must be routed through the booking desk or the customer support panel to ensure proper billing and warranty tracking.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or legal proceedings arising out of GRIHSEVA services shall be subject to the exclusive jurisdiction of the courts located in Hajipur, Vaishali district, Bihar.