Refund & Cancellation

1. Booking Cancellations

GRIHSEVA believes in flexibility. Clients can cancel a placed home service booking at any time directly through their support dashboard or by calling support:

• Before Dispatch: Cancellation is entirely free of charge if completed before a technician is dispatched to your location.
• After Dispatch: If cancellation occurs after the technician is already en route or has arrived at your doorstep, the client is liable to pay a minimum dispatch processing fee (e.g. ₹99).

2. Non-Refundable Visiting Fees

Our visiting, inspection, and diagnostic charges are non-refundable once the technician arrives on-site and executes the diagnostic inspection.

If the technician diagnoses the appliance/leakage and prepares a repair estimate, but the client chooses not to proceed with the repair work (e.g. deciding to purchase a new appliance instead), the initial diagnostic charge (e.g. ₹150 for plumbing, ₹199 for appliances/AC) is charged as labor compensation and is not subject to a refund.

3. Service Refund Eligibility

Refunds are processed under the following scenarios:

• Unfulfilled Bookings: If you paid an advance booking charge, but GRIHSEVA is unable to deploy a technician due to bad weather or partner shortages, a 100% refund is initiated.
• Substandard Service: If the on-site service is verified as incomplete or poor, and subsequent attempts under our 15-day warranty fail to rectify the issue, the client may be eligible for a partial or full refund.
• Overcharging Errors: If there is a calculation error on invoice item quantities or totals, the difference is refunded immediately.

4. Material & Parts Returns

If materials or spare parts are bought by GRIHSEVA on behalf of the customer, but remain unused due to changes in repair plans:

• Unused spare parts in original packaging can be returned within 2 days of service. The material cost is deducted from the final invoice, and return details are recorded in our backend database Return Logs.
• Parts that have been unpacked, cut, installed, or custom-sized (such as electrical wires, plumbing pipes, or mixed wall paint batches) cannot be returned or refunded.

5. Processing & Timelines

Once a refund is approved by our billing desk:

• Refunds are processed back directly to the original bank account or UPI ID used during payment.
• It typically takes 3 to 5 business days for the refunded amount to reflect in your account depending on bank processing schedules.