Privacy Policy

1. Introduction

Welcome to GRIHSEVA. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, process, share, and protect information collected through our web applications, portals, and on-site support visits in the Hajipur and Vaishali regions of Bihar.

By using our platform to view, select, book, or inquire about home maintenance services (such as appliance repair, electrical fitting, plumbing, carpentry, or painting), you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide better home maintenance services to our customers. This includes:

• Personal Identity & Contact Info: Full name, phone number, email address, and service delivery location address (including building details and nearby landmarks).
• Booking & Transaction Details: Information regarding the specific services ordered, date and time preferences, pricing estimations, quotation confirmations, invoice documents, and payment confirmations.
• Service Request Assets: Descriptions of required service work, support messages, user-uploaded pictures showing pre-service repairs (Before / After details), and notes shared with technical employees.
• Device Data: IP addresses, browser configurations, cookie references, and active device registration tokens used for real-time notification push alerts.

3. How We Use Information

GRIHSEVA utilizes your gathered information for the following business purposes:

• To register, process, allocate, and execute your home service bookings.
• To enable verified technicians and carpenters to locate your home and contact you for on-site services.
• To prepare detailed estimation invoices, process material bills, handle spare parts returns, and generate invoice documents.
• To send transactional notifications, updates on booking progress, technician assignment details, and invoice summaries via SMS, email, or device push notifications.
• To identify and resolve client issues, support inquiries, and complaints filed in the support panel.

4. Sharing & Disclosure

We do not sell, trade, or rent your personal identification information to third parties. We share information only with:

• GRIHSEVA Servicing Partners & Employees: Allocated local technicians, electricians, plumbers, and carpenters who need your name, address, and phone number to diagnose and complete the service job on-site.
• Payment Gateways: Necessary transaction detail handlers to verify bank transfers, UPI transactions, or cash on delivery logs safely.
• Compliance & Legal Authorities: If required by Indian law, court order, or Vaishali local administration to enforce policies or protect our company and client rights.

5. Security & Protection

We execute standard administrative and technical protocols to prevent unauthorized access, alteration, disclosure, or destruction of your personal details, booking logs, and invoices.

All data transfers between your browser and our backend database are secured using SSL/TLS encryption. Access to sensitive administrative dashboards, orders, and customer databases is strictly monitored and authorized through verified credentials.

6. Your Rights & Choices

You have control over how your data is handled:

• Profile Access: You can review your booking history, orders, status estimation logs, and invoices by visiting the **My Bookings** page.
• Update Details: You can update your shipping address and contact numbers at the time of placing service bookings.
• Opt-Out: You may disable cookies in your browser settings or opt-out of marketing emails. Important transactional alerts for active bookings will still be sent.

7. Contact Privacy Team

If you have questions regarding this Privacy Policy, data usage, or want to request profile deletion, feel free to contact our legal team: